We take pride in offering quality products and a thoughtful shopping experience. For your peace of mind, we offer a 7-day return policy from the date your order is delivered.

If you experience any issues with your purchase, please contact us within 7 days of delivery at service@shopmaes.com. We're always happy to help and will do our best to make things right.

Return Process

To start a return, please email service@shopmaes.com with:

Your order number
A brief description of the issue
Photos showing the problem (if applicable)

Our customer support team will respond within 24 hours.

Please do not return items to the address listed on your package. Returns must be approved by our customer service team, and a return address will be provided once your request is reviewed.

For faster processing, please provide your return tracking number after shipping your package back to us.

Return Eligibility

Items may be returned within 7 days of delivery if they meet the following conditions:

Unworn, unwashed, and in original condition
Original tags attached
Approved by our customer service team

We are responsible for items with verified defects, including:

Stains
Broken zippers
Tears or damage
Material defects
Significant color differences
Major discrepancies from the product photos

Please note:

Returns due to incorrect size selection are not eligible for compensation.
Customers are responsible for return shipping costs.
Sale and promotional items are final sale and cannot be returned or exchanged.
Refunds & Exchanges

Once your returned item is received and inspected, your refund will be processed.

At this time, we do not offer direct exchanges. If you'd like a different item, simply place a new order after completing your return.

If a package is refused and returned to us, a refund of 50% of the original payment will be issued after the parcel has been received and processed.

Return Shipping
Please provide your return tracking number once the package has been shipped.
We recommend using your local postal service for returns.
Please do not use FedEx or DHL for return shipments.
Need Help?

If you have any questions, we're here for you.

Email: service@shopmaes.com